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Independent Expert Panel
Proparco has set up a Complaints Office to administrate and coordinate the work regarding the Independent Complaints Mechanism (ICM).
The panel of experts is fully independent from Proparco and ensures impartial handling of complaints. It first decides on its eligibility, and, where relevant, the processing of the complaint. The panel communicates with the complainant, is responsible for dispute resolution or compliance review actions and writes a report on each eligible claim.
The Panel is formed of three international specialists with expertise in mediation, social, environmental and legal and/or financial issues as well as in supporting complaints mechanisms.
